Return Policy

Our Commitment

At Sanrayn, every fragrance is crafted with care and delivered with love. If something goes wrong with your order, we are here to make it right.

Return Window

Return requests must be made within 7 days of delivery. Requests made after 7 days will not be accepted.

Eligible Reasons for Return

We accept returns only in the following situations:

  • You received a damaged or broken product
  • You received a leaking bottle
  • You received the wrong product from what you ordered
  • The product arrived in visibly defective condition
Conditions for a Valid Return

For your return to be accepted, the following conditions must be met:

  • The product must be unused and unopened
  • The original seal must be intact
  • The product must be in its original packaging and box
  • Clear photo or video proof of the issue must be provided
Non-Returnable Situations

We are unable to process returns in the following cases:

  • The product has been opened or used
  • The return request is made after 7 days of delivery
  • The product was damaged due to customer misuse or improper storage
  • The original packaging or seal is broken by the customer
  • Products purchased during a sale or promotional event
How to Request a Return

Step 1- Contact Us Reach out to our customer support within 7 days of delivery via:

Step 2 - Share Your Details Provide the following:

  • Your full name and order number
  • Clear photos or video of the issue
  • Brief description of the problem

Step 3 - Await Approval Our team will review your request within 2-3 business days and inform you whether your return is approved or rejected.

Step 4 - Send the Product Back Once approved, we will guide you with return shipping instructions. Pack the product securely to avoid any damage during transit.

Return Shipping Cost
  • If the return is due to our error (wrong or damaged product), Sanrayn will bear the return shipping cost
  • If the return is for any other approved reason, the customer will be responsible for the return shipping cost
Important Notes
  • All returned products will be inspected upon arrival
  • Sanrayn reserves the right to reject any return that does not meet the stated conditions
  • In case of any dispute, Sanrayn's decision will be final
Need Help ?

  • Address: 1469 NOSTRAND AVE BROOKLYN NY 11226

  • Email: returns@sanrayn.com

  • WhatsApp

  • Customer Service: Our customer service is available from Monday to Friday between 10:00 am to 06:00 pm.