Frequently Asked Questions

Everything you need to know about Sanrayn, our fragrances, and your shopping experience.

About Sanrayn

Yes. Each Sanrayn fragrance is built around its scent character rather than a gender label, so you're free to choose based on what you love.
Our fragrances are formulated to be skin-kind, but we always recommend a small patch test before full application, especially if your skin tends to be reactive.
Yes. Every Sanrayn fragrance is vegan and cruelty-free. We never test on animals and never use animal-derived ingredients.
Sanrayn is a quiet luxury fragrance house offering vegan, cruelty-free, skin-kind perfumes, designed to feel as beautiful on your skin as they smell.

Our Fragrances

Wear time varies by scent family and individual skin chemistry. For the most even, long-lasting wear, apply to pulse points, wrists, neck, and inner elbows, right after showering, while skin is still slightly damp.
Start with the scent family that suits your taste, Floral and Fruity tend to feel lighter and fresher, while Woody, Amber, and Gourmand lean warmer and richer. Each product page details the full scent profile to help guide your choice.
Every fragrance comes in 15ml/0.5oz, 30ml/1oz, and 60ml/2oz, so you can start small or commit to a full-size bottle from the start.
Yes, its balanced, non-overpowering profile makes it office-appropriate in normal amounts.
Our collection spans six scent families, Amber, Woody, Fruity, Gourmand, Floral, and Aromatic, so there's a Sanrayn fragrance for every mood and season.

Orders & Offers

Infini Raffiné belongs to the Warm & Woody family. While it opens with a fresh citrus burst, its heart and base spiced neroli, ginger, black tea, ambroxan, and olibanum give it a warm, ambery woody character that defines its overall personality.
No, Infini Raffiné isn't sweet. It's warm and ambery rather than sugary, with the black tea note keeping it dry and refined instead.

Only one discount code can be applied per order, unless a specific promotion states otherwise.

Go for the 15ml to try it out, the 30ml for everyday value, or the 60ml if you want the best value per ml.
We release curated sets from time to time. Check our offers page or subscribe to our newsletter to stay updated on availability.

Payment & Checkout

Declines are usually caused by mismatched billing details, insufficient funds, or your bank's fraud-prevention settings. Double-check your information and try again, or reach out to your bank if the issue continues.
We accept Visa, Mastercard, American Express, Discover, and PayPal.
Yes. Our checkout is SSL-protected and fully encrypted, so your payment information is always processed securely

We begin processing orders quickly, so please contact us at billing@sanrayn.com as soon as possible. We'll always try to accommodate changes before your order ships.

Shipping

Try out the 15ml if you're new to the fragrance, go for the 30ml for everyday value, or the 60ml if you want the best value per ml.
2-4 sprays are typically enough to get the full development of the fragrance without overapplying.
We recommend a patch test first - apply a small amount to your wrist and wait 24 hours. If irritation occurs, discontinue use.
It performs well in heat, though it may not project as far in high humidity. A couple of extra sprays keep it going strong.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and link so you can follow its journey to your door.

Tracking emails are sent once your order leaves our warehouse. If it's been longer than expected, check your spam folder first, then email orders@sanrayn.com with your order number.

First, check with anyone else at your address and any safe drop-off spots (porch, mailroom, neighbor). If you still can't locate it after 24 hours, contact us at orders@sanrayn.com and we'll investigate with the carrier.

This can happen during transit and usually resolves on its own. If your tracking remains stalled past the estimated delivery window, email us and we'll look into it.

Returns & Refunds

We want you to love your Sanrayn fragrance. For full eligibility details, timeframes, and condition requirements, see our Return Policy page.

Email returns@sanrayn.com with your order number and the reason for your return, and we'll guide you through the next steps.

Refunds are processed shortly after your return is received and inspected, and returned to your original payment method. See our Refund Policy for exact timing.

Email us at returns@sanrayn.com and we'll help arrange an exchange where possible.

Order Issues & Support

We're sorry to hear that. Email orders@sanrayn.com with your order number and a photo of the item, and we'll arrange a replacement or refund right away.

Email us at orders@sanrayn.com with your order number and a photo of what you received, and we'll correct it as quickly as possible.

Email orders@sanrayn.com with your order number and we'll look into it and make it right.

We aim to respond to every email as quickly as possible, usually within 1-2 business days.