Refund Policy

Our Commitment

At Sanrayn, your satisfaction is our priority. Once your return is approved and received, we ensure your refund is processed smoothly, fairly, and without unnecessary delay.

Refund Eligibility

A refund will only be initiated after the following conditions are met:

  • Your return request has been approved by our team
  • The returned product has been received and inspected by Sanrayn
  • The product is confirmed to be in its original, unused, and unopened condition
Refund Timeline

Once the returned product is received and inspected:

  • Refund approval or rejection will be communicated within 2-3 business days
  • If approved, the refund will be processed within 5-7 business days
  • You will be notified via email or WhatsApp once the refund is initiated
Refund Methods

Refunds will be issued based on the original payment method:

  • Online Payment (Card/Mobile Banking) - Refund will be returned to the original payment source
  • Wallet or Store Credit - If preferred, refund can be issued as Sanrayn store credit for future purchases
Partial Refund

A partial refund may be issued in the following situations:

  • The product is returned with minor packaging damage caused during return shipping
  • Only part of the order is eligible for a refund
  • A promotional discount was applied at the time of purchase
Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The return request was not approved by our team
  • The product was opened, used, or tampered with
  • The return was made after the 7-day return window
  • Damage caused by customer misuse or improper storage
  • Products purchased during a sale or promotional event
  • Return shipping damage due to improper packing by the customer
Exchange Instead of Refund

If you prefer, you may opt for a product exchange instead of a refund. Once the return is approved and the product is received, we will dispatch the replacement product within 3-5 business days.

Refund Status Tracking

Once your refund is initiated, you can:

  • Check your bank or mobile banking account for the credited amount
  • Contact our support team for a refund status update at any time
  • Allow up to 7 business days for the amount to reflect depending on your bank or payment provider
Important Notes
  • Sanrayn reserves the right to reject any refund that does not meet the stated conditions
  • Refunds will only be processed to the original buyer and original payment source
  • Shipping charges are non-refundable unless the return is due to Sanrayn's error
  • In case of any dispute, Sanrayn's decision will be final
Need Help?

  • Address: 1469 NOSTRAND AVE BROOKLYN NY 11226

  • Email: returns@sanrayn.com

  • WhatsApp

  • Customer Service: Our customer service is available from Monday to Friday between 10:00 am to 06:00 pm.